Welcome to Malhar Decor!
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FAQ's

FAQ's

Creating an account with Malhar Decor is easy and takes only a few minutes. Just follow these easy steps after clicking on 'Create an account' -
Firstname *
Lastname *
E-mail:*
Password*
Confirm Password*
Your email ID will be used as the default username for your Malhar Decor account
Q : Is it necessary to have an account with Malhar Decor to shop?
A : Yes
Q : Is registration at Malhar Decor free of cost?
A : Membership to Malhar Decor remains free and you are under no obligation to buy.
Q : What do I do if I forget my password?
A : If you forget your password, a link on the Login Page will help you reset your password.
Q : How can I change my password?
A : To change your password, login to malhardecor.com and click on 'My Account' link displayed on the top right corner of homepage. Here the 'Change Password' link will help you reset your password.
Q : How can I check my order status?
A : You can always keep track of the status of your order. Login to your 'My Account' and then to 'My Orders'. Listed here are the items you ordered and information about shipping and payment status. When you click, you can view your listed items in a separate document confirming your order with the respective order details.
Q : Can the orders be cancelled later on?
A : You can cancel an order within 24 hours of placing the order. For this you need to mail us at info@malhardecor.co.in. It is not possible to cancel an order after 24 hours of placing the order because the order automatically gets reserved exclusively for you on your confirmation. This order then gets dispatched by our team.
Q : Is it possible to order a product that is 'Out of Stock'?
A : Yes, it is possible to order a product which you like and that is "Out of stock" you will click on "Add to Wishlist"
Q : What payment options are available with Malhar Decor ?
A : We currently offer Credit/Debit card and net-banking options. You can choose your preferred mode of payment when you place an order.
Shipping & Delivery
Q : How long will it take me to receive my order?
A : Orders are processed immediately after the sales end and most orders are dispatch in 10-15 business days. In a few cases, the orders are made to order and might take longer than the usual delivery.
Q : How much does shipping cost?
A : Most products on our site are offered with free shipping for your convenience. Shipping costs, if any, are stated clearly near the product view.
Q : What is your return policy?
A : You are liable to get a full refund in the form of store credits in case
o Please notify us of receipt of a Damaged/ Defective product maximum within 48 hours of delivery
o The merchandise has been damaged during transit, and we are not able to provide you with a replacement.
o Please do not accept any products with damaged/ tampered packaging
o All you need to do is to inform us within 48 hours of receiving the parcel by writing to us info@malhar.co.in and sending us the image of the concern product, also, couriering us the parcel which should reach us within 15 days of informing us. send an email to info@malhar.co.in in which you briefly tell us your request including your order number. We can then create a return request and send you an email regarding the return pick-up. Our courier partners will get in touch with you and arrange for the pick-up.

    Return Policy

Malhar Decor 'Return Policy’
We have developed this policy to give you a hassle free shopping experience at our online store.
You can return the product in following cases:
1. Product has a manufacturing defect or
2. Damaged product in transit or
3. Mismatched product delivery
To return the product you need to follow these steps:
1. Put the product in the original packaging.
2. Insert the original invoice and keep duplicate copy of invoice.
3. Mention the reason for return on the back of invoice.
4. Seal the package.
5. Send the product.
To send the product back you can use the any good courier service. After receiving the product, our quality management team will inspect the item and on confirming the defect mentioned by you, you will we offered direct payment will be made within seven days in to your bank account equal to the value of product + Minimum courier charges as per weight and volume of product.

TERMS AND CONDITIONS

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, which together with our privacy policy govern Malhar's relationship with you in relation to this website regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Malhar Décor  LLP and its affiliates.

1.  Introduction:
Welcome to Malhar. Malhar is an Internet based content and e-commerce portal licensed by Malhar Designs LLP , a company incorporated under the laws of India. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Malhar at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

2.  User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Malhar of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Malhar cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

3.  Limited User:
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Limited reproduction and copying of the content of the Website is permitted provided that Malhar’s name is stated as the source and prior written permission of Ivorytag.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

4.  User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
  • Conduct or forward surveys, contests, pyramid schemes or chain letters;
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
  • Violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.


5.  Exactness Not Guaranteed:
Malhar hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the size, color etc. occur as these are handicrafts products.

6.  Links To Third Party Sites:
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Malhar's prior written consent.

7.  Pricing:
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Malhar’s discretion.

8.  Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Maharashtra.